Policies
1. For all custom items, a 50% minimum deposit is required before commencement. No exceptions.
2. Items ordered (packaging materials) have a 3 day grace period to be paid for. If they are not paid for within that time, they will be placed for sale.
3. All items (packaging and gifts) that have been paid for must be picked up within 7 days of payment. If not picked up within this time, a 10% fee will be added to the bill.
4. Exchanges are available for items of equal value if the original item is eligible for return and in excellent condition.
5. You may return items within 14 days of receipt if they are unused, unopened and not listed as a "non-returnable" item.
6. Custom items, opened or partially used items, final sale items and damaged items caused by misuse, improper storage, etc. are NON-RETURNABLE.
7. If you receive a damaged or defective item, contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund.
8. Refunds will be processed after we receive and inspected the returned item(s). Refunds will be issued to the original payment method. Delivery fees and custom orders are NON-REFUNDABLE.
2. Items ordered (packaging materials) have a 3 day grace period to be paid for. If they are not paid for within that time, they will be placed for sale.
3. All items (packaging and gifts) that have been paid for must be picked up within 7 days of payment. If not picked up within this time, a 10% fee will be added to the bill.
4. Exchanges are available for items of equal value if the original item is eligible for return and in excellent condition.
5. You may return items within 14 days of receipt if they are unused, unopened and not listed as a "non-returnable" item.
6. Custom items, opened or partially used items, final sale items and damaged items caused by misuse, improper storage, etc. are NON-RETURNABLE.
7. If you receive a damaged or defective item, contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund.
8. Refunds will be processed after we receive and inspected the returned item(s). Refunds will be issued to the original payment method. Delivery fees and custom orders are NON-REFUNDABLE.